The holidays featured on our website are operated by Aberdare Adventures (hereinafter called “we”, “us” or “our”), which is registered in Nairobi Kenya
A booking with Aberdare Adventures will exist as soon as we issue our ‘Confirmation Invoice & Itinerary’. We will issue this after receiving your deposit, and confirming every element of your trip. Your booking is made on the terms of these booking conditions, and in agreeing to them you guarantee that you have the authority to accept and do accept on behalf of your party (named on the booking form) the terms of these booking conditions.
It is of importance that each Safari / Tour member in your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Aberdare Adventures cannot be liable in any way whatsoever should you fail to do so.
If you are coming to East Africa from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
A 30% deposit is required on booking of any tour to secure the booking. Sometimes your booking may require other upfront payments on top of the usual 30% deposit – for example some bookings over peak holiday periods. If an additional deposit is required you will be informed prior to booking your trip with us.
Then the remaining balance of the booking cost must be paid at least 30 days prior to commencement of your safari arrangements.
For Bookings made less than 7 days before the tour begins, full payment is required at the time of booking. Failure to make timely payment may result in cancellation of the booking.
Please be aware that we do not accept cash payment in USD notes dated between 1996 to 2006. Aberdare Adventures reserves the right to refuse any form of payment at its discretion.
Aberdare Adventures accepts various forms of payment including, Master cards, Visa cards, Bank Transfer, Mobile money transfer (Mpesa)
Once your booking is confirmed and your sales consultant / Tour manager has emailed you the invoice, you will then receive an email from Aberdare Adventures with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card.
There is also no transaction fee charged if the full invoice amount is paid at once by credit card. However, your credit card company may add their own handling fee for processing a payment outside your home country.
If the final balance is paid by credit card there shall be no extra transaction fee charged. Payment can also be made by debit card in the same way as credit cards. In this case again, no transaction fee is charged.
Aberdare Adventures booking / cancellation conditions are determined by the fact that once hotel, Safari lodge/ camps, local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
Safari invoice cancellation charges:
Safari adventure travel in Africa carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Bookings are accepted on the specific condition that Aberdare Adventures and its team act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Aberdare Adventures may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Aberdare Adventures and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or
omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Aberdare Adventures.
All baggage is carried at the passenger’s own risk, and Aberdare Adventures reserves the right to exclude certain baggage at its discretion.
The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
We welcome customers who may have special needs but your responsibility is to verify with us before you book your travel to ensure that special arrangement can be made if it’s required for your need. Aberdare Adventures or local provider shall not be held liable for any incidences or consequences incurred during travel or complaints or lawsuit during or after travel due to failure to inform us of your special need.
Regrettably not every destination may be suitable and we must reserve the right to refuse a booking if we feel that your needs cannot be met. If you fail to advise us in advance, we must reserve the right to cancel the booking as soon as we become aware of the situation.
You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Aberdare Adventures cannot obtain personal travel documents for customers or assume responsibility for notice of current requirements of any given country. You are responsible for any expenses incurred as a result of delay or itinerary changes related to your lack of appropriate travel documents.
You should strictly abide by the laws and regulations promulgated by the government of the visiting country including but not limited to immigration and customs Laws and Regulations. Aberdare Adventures will not be responsible for any penalties to your failure to abide by any regulation of the government of the visiting country.
While every effort shall be made to provide the best services to each guest, any Complaint / Dissatisfaction that may arise during safari travel should be communicated immediately to your Tour manager / Consultant (in writing via Guest relation email/WhatsApp) for on-site attention, verification, and immediate address.
A summary of the complaint issues (in case not addressed on-location) should be communicated to the company in writing within 30 days of completion of the safari tour for necessary action.
The complaints/issues raised will be investigated and addressed within 30 days of receipt of a formal complaint. Genuine Compensations / Settlements shall be made within 30 Days of the official complaint receipt.
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.
You can review the most current version of the Terms of Services at any time at this page.
At our sole discretion, we reserve the right to update, change or replace any part of this Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
